FREQUENTLY ASKED QUESTIONS

Which areas do you cover?

Broadland Housekeeping is based in North East Norfolk. I have a full driving licence and provide services to clients in Stalham, North Walsham, Wroxham and nearby villages. I can sometimes travel further afield to Cromer, Sheringham, Holt, Great Yarmouth and Norwich on request.

Are you an agency?

No, I am an independent cleaner/housekeeper who works alone. This means that unlike some agencies and franchises who routinely send different cleaners into client's homes, I am able to offer a dedicated and consistent service to my clients, providing a familiar and reliable presence in your home. And unlike many agencies and franchises, my service is completely bespoke. Every home is unique so I tailor my approach to meet your specific needs rather than applying a generic 'one size fits all' method. I always start with a free consultation to understand your cleaning priorities and requirements. This allows me to assess the workload, identify areas needing extra attention and create a personalised cleaning routine that fits your home and lifestyle - not somebody else's.

Do you provide the cleaning products and equipment?

Yes, I provide everything needed to clean your home - click here to find out more about my kit. I am also happy to use products that you may want me to use but I do ask that you please let me know beforehand so I can download the safety data sheets for my records.

Can you help me with anything else besides cleaning?

While house cleaning is my primary service, I can also assist clients with other household tasks including general errands, home organisation and pet care. With years of experience managing some of the most prestigious homes in the area, I understand the attention to detail required to keep a larger home running smoothly and take pride in offering traditional housekeeping services. If you have a larger home or estate and need experienced, professional assistance, please get in contact to discuss your requirements. For a full list of what I can help you with, please visit my services page.

Are you insured?

Yes, I have business and public liability insurance for up to £5,000,000 (a copy of my insurance certificate is available on request). I am also DBS checked and my business is fully licensed and registered.

How often should I have my home professionally cleaned?

To keep your home looking its best, I recommend scheduling a regular house clean (either weekly, fortnightly or monthly, based on your needs and budget). Regular cleaning not only maintains a tidy home but also allows me to focus on often overlooked areas like windows, woodwork and light fittings. For those who prefer a less frequent service, I may be able to accommodate seasonal and ad-hoc cleans subject to availability. I always strive to schedule your preferred day, time and cleaning frequency. However as a highly sought-after professional, there are times when I operate on a waiting list which you will have the opportunity to join.

How much do you charge?

Please contact me directly to arrange a free, no obligation quote. All quotes are bespoke and customised to your individual home and requirements. Quoted prices include all cleaning products, materials and equipment with no hidden charges. My prices are non-negotiable and I do not price match.

How long will it take you to clean my house?

The time required to clean your home depends on several factors, including its size, location (eg. proximity to dusty fields or beaches), furnishings, fittings, flooring, lifestyle, whether you have pets or children, the time between cleans and whether you need a general clean, additional housekeeping or a more detailed deep clean of specific areas. During your initial consultation, I will walk through your home with you and assess how much time is needed to achieve the best results. My focus is always on delivering a high standard of professional cleaning rather than simply working against the clock, ensuring a thorough and meticulous service.

Will I meet you beforehand?

All new clients will have an initial consultation with me at a time that suits you. I understand that inviting someone into your personal space can feel daunting, which is why this meeting is designed to be relaxed, informal and entirely non-judgmental. It's an opportunity for you to show me around your home and discuss your specific cleaning needs and expectations. During the consultation, we'll also cover important details such as allergies, meeting pets, any special requirements and whether you'll be providing a key or access code. It's also a great chance to put a face to the name and have a friendly chat with your new housekeeper. Your comfort and satisfaction are my top priorities, so feel free to ask any questions.

Before I begin work, all new clients will also receive a welcome pack with further details about my services.

How do I pay?

You will be supplied with an invoice at the end of each clean. I accept payment via electronic bank transfer although I can accommodate other forms of payment on request. Most clients choose to pay me at the end of each clean but I am happy to arrange an alternative payment schedule if preferred.

Do I need to be in/out when you arrive?

Only if you want to be. Many of my clients choose to be out while I work as an empty house is easier to clean and lovelier to come home to. I can however work around you if you are working from home or just having a day off. If you are out when I arrive then you will need to ensure that I am able to gain entry to your property. Some clients have a key safe and I can also securely hold keys. Alarm codes, keysafe codes and keys are stored safely and confidentially at all times.

Are you okay with dogs?

Yes, I am a dog owner myself and am comfortable and confident around dogs of all sizes and breeds. But as with all relationships, it may take time for your dog to get to know and trust me so I will ask to be properly introduced to your dogs first before commencing work. I am also comfortable working around other pets you may have including cats, birds, insects and reptiles.

What if I don't want anybody to know I have a cleaner?

That's not a problem, I completely understand the importance of security and discretion. I provide a trustworthy, confidential service and my car is not sign-written. I have a strict privacy policy, comply with data protection laws and supply written non-disclosure/confidentiality agreements to all clients.

Do you provide 'one-off' cleans?

As well as providing a regular domestic cleaning service I am also a deep clean specialist, providing highly detailed and thorough deep cleans. I have a variety of custom one-off deep clean packages available including bathroom, kitchen, living area, bedroom and full house deep cleans. I can sometimes accommodate end of tenancy cleans and moving in cleans too. Please contact me directly for current availability.

Do you take on commercial clients?

I am sometimes able to accommodate commercial clients. Please contact me directly for current availability for holiday let, Airbnb, business and office cleaning. I am committed to providing a top quality service that is tailored to the specific needs of each individual business, ensuring your business premises looks presentable and inviting for customers and staff alike. Holiday let and Airbnb changeover cleans can also include laundry, welcome packs, consumables, forwarding guestbook comments, checking alarms, changing lightbulbs and maintenance checks.

What happens if I want to cancel?

I understand that sometimes things come up and circumstances change so I choose not to tie my clients down with lengthy contracts. All I ask is that if you wish to cancel your scheduled clean, please give me at least 24 hours notice if possible so your cleaning slot can be offered to someone else.

If you have a question that I have not answered then please get in touch and I will be happy to answer.